After looking through the Knowledge Base, I still do not know how to fix my product(s). What should I do?

You can visit our Customer Support page and call or email our Customer Service department and we will help you to troubleshoot the issue you are having.

Please have the following information ready to provide to our Customer Service department:

Model number (this is usually located on the bottom of the product).

How long you have had the item? You may use your purchase date for reference.

If the issue is because of a part, please take a photograph of the part so that it can be emailed to customer service for clarity.

How do I clean my dispenser?

• Before opening the dispenser, allow remaining pressure to escape by pressing the lever.
• Unscrew the head and remove head seal and tip. Hold end of valve inside the head while unscrewing nozzle adapter with the other hand.
• Thoroughly hand clean each individual component with a mild detergent and a brush. We recommend a bottle brush to clean the body of the dispenser and the mini brush that the dispenser comes with to clean the tips and valve.
• Allow the parts to dry and store head and bottle separately.

NOTE: Do not clean any component of the dispenser in the dishwasher and in boiling water.

How do I use my dispenser?

Instructions for use:

• When using your dispenser for the first time, or if you have not used it for awhile, rinse the bottle first with warm water, then with cold water before filling it with cream.
• Fill in well-chilled fresh cream or other ingredients depending on the recipe. Do not fill the dispenser with more than the permissible quantity indicated on the bottle. When preparing recipes, please dissolve solids first in order to avoid the formation of clods.
• Place the gasket inside the head and screw head on to the bottle evenly and firmly. The head is in place correctly when no thread is visible. Do not cross-thread.
• Insert a cream charger into the charger holder. For guaranteed quality, use Whip-It cream chargers only.
• Screw the charger holder on to the inlet valve until the charger content is released with a hissing sound. Use 1 charger for each filling (2 chargers with 1 liter bottle). Shake dispenser briskly 4-5 times in a vertical direction. When using well cooled light cream or other mixtures, shake up to ten times. Unscrew the charger holder and charger. Remove and discard empty shell chargers which are recyclable as scrap metal.
• To dispense: hold your dispenser vertically with the tip pointing downwards about 1 cm above the surface. In order to decorate, press the lever lightly. If whipped cream (mousse, cream) is not firm enough, shake once more. When using later do not shake your dispenser again.
• Keep your dispenser in the refrigerator and never in the deep-freezing compartment of freezer.

How long can I leave a mixture in my dispenser?

The contents in your dispenser will stay fresh up to 14 days in the refrigerator.

NOTE: For best results, serve immediately upon dispensing.

Is my dispenser suitable for hot preparations?

Only stainless steel dispensers are suitable for hot preparations.

Is my product compatible with other parts from different companies?

In order to assure the proper functioning of your product, only use original Whip-It! parts. Never combine parts with other manufacturers' products. Do not attempt to make any modifications to the product yourself. Any attempts to repair the product yourself or any improper manipulation will terminate all guarantees and liabilities.

Please visit our Customer Support page and call or email our Customer Service department for spare parts.

My dispenser is not dispensing anything, what do I do to get my dispenser to dispense contents?

• If the contents in the dispenser formed into a solid during cooling then you can leave the dispenser at room temperature for 5-10 minutes, or place the dispenser under hot water until you are able to dispense contents.
• If you notice contents in the dispenser are not properly dissolved or stirred then this have may have caused clumps that are blocking the valve. In order to unclog the valve, you need to release the gas from the dispenser by placing the dispenser with its head upwards, holding a towel over the tip, and activating the lever. Then when the gas stops flowing, you may open the dispenser, empty out its contents, and clean the parts.

NOTE: For sweetening, it is best to use powder sugar or liquid sweeteners. Granulated sugar or salt should first be dissolved or else it will get clogged in the dispenser.

My product still falls under warranty, how do I go about getting it repaired?

Please visit our Customer Support page and call or email our Customer Service department so we can assist you with repairing or replacing your product in accordance with our warranty.

The contents in my dispenser have become runny. What can I do to make it into a solid?

Shake your dispenser 4-5 times. Do not shake for too long because it may cause the contents to become too stiff.

What do I do if a piece is missing from my product?

Check to see if the bottom of the product's box contains additional pieces.

If you still cannot locate an item, please visit our Customer Support page and call or email our Customer Service department.

What do I do if my dispenser is releasing pressure?

Make sure that the the decorative tip of the dispenser is screwed on properly before using cream chargers.

Check to see if the head is inserted correctly, not damaged, and thoroughly cleaned.

Inspect the rubber rings on the valve to ensure that they are not damaged.

What do I do if the head of my dispenser is pressurized and I cannot remove it?

You want to release the gas from the dispenser by placing the dispenser with its head upwards, holding a towel over the tip, and activating the lever. Once that is done you can remove the head from the dispenser.

If the pressure cannot be relieved, unscrew the tip so that the end of the valve is exposed. Invert the dispenser into a sink or bucket and push down so that the valve goes completed into the head of the dispenser. Once that is done you can remove the head from the dispenser.

Why can I not empty the contents out of my dispenser?

• You may have shaken the cream too long which may have caused it to become too stiff.
• You were using non-fat cream. For optimal results, use cream with a fat content of 32-36%.
• You were not operating the dispenser with the tip pointing downwards.

NOTE: Over shaking will make pure heavy cream too stiff, therefore, please shake only 4-5 times. Do not shake every time before dispensing. Please shake recipes consisting of mixtures of cream and other liquids well and more frequently.